The online payment journey

Maximise conversion by optimising each stage


Key Points

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000 %
of shoppers in the UK want to see payment authentication and digital certificate logos on the hompage to make them feel more secure

Quick and easy process

00 %
of shoppers want retailers to save payment information to enable a quicker and more seamless shopping experience in the future

Online accounts

00 %
of shoppers have created or used an online account in the last 12 months

Payment errors

00 %
of shoppers want to see information on why the transaction failed when payment errors occur


Optimise the payment journey on your site to make the customer experience seamless.

Take a look at some of our key findings on payment security, process, online accounts and more on the left.

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Download the full insight PDF for UK for the Retail industry.