The online payment journey

Maximise conversion by optimising each stage


Key Points

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000 %
of shoppers would be more likely to buy from a website that displays payment authentication and digital certificate logos on the homepage

Payment-related support

00 %
of shoppers will look for payment-related support in the FAQ section of a website

Payment errors

00 %
of shoppers would drop-out of the checkout without completing their purchase if an error occurred

Online accounts

00 %
of shoppers will create an online account to make it quicker and easier to shop next time


Optimise the payment journey on your site to make the shopper experience seamless.

Take a look at some of our key findings on payment security, support, errors and online accounts to the left.

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Download the full insight PDF for US for the Retail industry.