The online payment journey

Maximise conversion by optimising each stage


Key Points

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Payment-related support

00 %
of travellers prefer to use live chat for payment-related questions

Payment details

00 %

Payment errors

00 %
of customers would like to see a message explaining exactly what went wrong when encountering a payment error during the transaction

Quick and easy process

00 %
of shoppers would abandon a booking if they were unable to find their preferred payment method


Paying for travel bookings online isn't common in Brazil. Customers prefer researching online and paying face-to-face, however this is changing fast. Optimise the payment journey on your site to make the customer experience seamless.

Take a look at some of our key findings on payment queries, customer details, payment errors and the overall payment process to the left.

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Download the full insight PDF for Brazil for the Travel industry.