The online payment journey

Maximise conversion by optimising each stage


Key Points

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00 %
of travellers said it is very important to receive a payment confirmation email

Payment details

00 %

Quick and easy process

00 %
cited a straightforward, clear site as a key factor when deciding on whether to use a website

Payment errors

00 %
of travellers would dropout without completing their booking if a payment error occurred


Optimise the payment journey on your site to make the customer experience seamless.

Take a look at some of our key findings on payment security, information, payment-related queries and errors on the left.

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Download the full insight PDF for Japan for the Travel industry.