The online payment journey

Maximise conversion by optimising each stage


Key Points

Mouse over the icons below to find out more:


000 %
of travel shoppers said security is a key factor when deciding whether to use a website

Online accounts

00 %
of Spanish travellers have an online user account with a website they've used in the last 12 months


00 %
of travel customers cited receiving a confirmation email as very important to them

Payment errors

00 %
would like to see an error message which clearly explains what went wrong with their transaction (e.g. incorrect details or insufficient funds)


Optimise the payment journey on your site to make the customer experience seamless.

Take a look at some of our key findings on payment security, information, payment-related queries and more on the left.

add to downloads
Download the full insight PDF for Spain for the Travel industry.