The online payment journey

Maximise conversion by optimising each stage


Key Points

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00 %
of travellers said it is very important to receive a payment confirmation email

Payment errors

00 %
of travel shoppers would like to see a message explaining exactly what went wrong with the transaction if a payment error was to occur

Quick and easy process

00 %
of travellers said they want a website to be easy to use

Online accounts

00 %
of travel shoppers would reconsider saving details on a website if it explained clearly how the travel retailer prevents data from being stolen


The United States of America is the largest eCommerce market in the world. Optimise the payment journey on your site to make the customer experience seamless.

Take a look at some of our key findings on payment security, information, payment errors and the overall payment process to the left.


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Download the full insight PDF for US for the Travel industry.